Terms of Service

Overview

EmberKeep is a digital estate planning platform that helps families organize important information. By using EmberKeep, you agree to these terms.

Not Legal Advice

EmberKeep is an information organizer, not a law firm. Nothing in EmberKeep constitutes legal, tax, or financial advice. The AI-guided conversations help you organize information for your family and your attorney — they do not replace professional counsel. Always consult a qualified attorney for legal decisions.

Your Account

You are responsible for maintaining the security of your account credentials. EmberKeep uses Clerk for authentication and does not store your password directly. You may share vault access with designated family members through the platform's sharing features.

Your Data — You Own It

You own all data you put into EmberKeep. We do not claim any intellectual property rights over your content. We do not sell, license, or transfer your data to any third party outside of the service providers listed at emberkeep.ai/security. We do not use your data to train any third-party AI model — we use paid-tier API access to our AI providers (Anthropic Claude and Google Gemini) under terms that contractually prohibit training on submitted data.

You grant EmberKeep a limited license to store, process, and display your data solely to provide the service to you and to people you choose to share it with. You can export your data at any time. If you delete your account, we delete your data per our Privacy Policy.

If you are introduced to EmberKeep by a wealth advisor, an attorney, or any other partner: your data still belongs to you, not to the partner. Partners have only roster-level visibility (your name, email, vault completion percentage, and last activity date) into the vaults of clients they introduce. They cannot read, copy, or extract your vault contents. If you are on your own directly-paid plan and your relationship with a partner ends, your EmberKeep account and data are unaffected. If your account was licensed on your behalf by a firm, a disclosed, time-limited off-ramp applies — see “Sponsored Accounts & Off-Ramp” below.

Designated Digital Executor

During onboarding, EmberKeep asks you to designate a digital executor — a person you trust to access your vault when something happens to you. By naming someone in this role, you are telling EmberKeep:

• Who EmberKeep should contact when an authorized event occurs (incapacity, death) and your vault should become accessible to your loved ones;
• That you have or will inform this person of their role; and
• That you consent to EmberKeep granting this person access to your vault when triggered by you, your authorized agents, or the procedures described below.

You can change your designated digital executor at any time by updating the designation in your account settings. The designation is informational and does not create an attorney-client relationship, a legal fiduciary duty, or replace any executor named in your will or trust. For legal designations of executor or trustee, work with an estate planning attorney.

Consent for Release

EmberKeep's Event Mode feature releases your vault to your designated digital executor and other people you have granted access to in three scenarios:

• You trigger it directly — for example, you grant access to a specific person in real time;
• An authorized event is reported to EmberKeep — your designated digital executor or an authorized family member reports a triggering event (incapacity, death) and EmberKeep verifies the report against the contact information you provided; or
• A documented operational trigger defined in your account is met (e.g., a designated check-in window expires).

By using EmberKeep and designating a digital executor, you consent to EmberKeep operating the Event Mode release flow described above on your behalf. You can revoke or modify this consent at any time by changing your designations in account settings.

EmberKeep's release process is designed to be reasonable and good-faith, not legally adjudicated. EmberKeep is not a court and does not adjudicate disputes among family members, beneficiaries, or successors. If a dispute arises about whether release was authorized, that dispute is between the parties and is subject to applicable estate or probate law in your jurisdiction.

Pricing & Payments

EmberKeep offers a free tier with 4 vault sections and an Eternal tier ($99 one-time payment) with all features. The Eternal tier is a lifetime purchase with no recurring fees. Payments are processed by Stripe. We offer a 30-day money-back guarantee on the Eternal tier.

Sponsored Accounts & Off-Ramp

Some EmberKeep accounts are licensed on your behalf by a firm — for example, a wealth-management firm, a law firm, or another partner that sponsors your vault. If your account is firm-licensed and that sponsorship ends (the firm revokes it, or your relationship with the firm ends), your data is not deleted at that moment, and you keep ownership of it. Instead, your vault steps down a disclosed, time-limited off-ramp:

• Transition (30 days): your vault stays fully usable. During this window you can convert to your own directly-paid EmberKeep plan (currently $99/year) to keep full access, and you can export everything you have stored.
• Read-only (the following 365 days): your vault becomes read-only — you can still view and export all of your data, but you cannot make changes. Converting to a directly-paid plan at any point in this window restores full access.
• Hold, then deletion: after the read-only period, an account that has not been converted is placed on hold and then permanently deleted. EmberKeep does not retain sponsored data indefinitely.

Throughout the off-ramp, your data belongs to you, and export is available at every stage.

Support Access & Retention

Your sponsoring firm or advisor cannot read, copy, or extract the contents of your vault — they see only roster-level information (your name, email, completion percentage, and last activity date).

EmberKeep's own support team retains a limited, audited ability to access account data where necessary to operate the service, respond to a support request you make, comply with law, or protect safety. Every such access is logged. We state this accurately: your advisor cannot read your vault — not that no one at EmberKeep ever can.

EmberKeep does not promise to keep your data forever. Retention is finite and disclosed: active accounts are retained while active; deleted and off-ramped accounts follow the timelines described above and in our Privacy Policy, after which data is permanently deleted.

Service Availability

We strive for high availability but do not guarantee uninterrupted service. If EmberKeep ceases operations, we will provide at least 90 days notice and ensure you can export all your data.

Acceptable Use

EmberKeep is intended for personal estate planning purposes. You agree not to use the service for any unlawful purpose, to store malicious content, or to attempt to access other users' data.

Contact

Questions about these terms? Email us at support@emberkeep.ai.