Terms of Service

Overview

EmberKeep is a digital estate planning platform that helps families organize important information. By using EmberKeep, you agree to these terms.

EmberKeep is in beta. It is free during the beta, is provided “as is”, without warranties, and may change or end at any time.

Not Legal Advice

EmberKeep is an information organizer, not a law firm. Nothing in EmberKeep constitutes legal, tax, or financial advice. The AI-guided conversations help you organize information for your family and your attorney — they do not replace professional counsel. Always consult a qualified professional for legal decisions.

Your Account

You are responsible for maintaining the security of your account credentials. EmberKeep uses Clerk for authentication and does not store your password directly. During the beta, you can give someone access to your vault only by giving them a role. Private message links are not available during the beta.

Your Data — You Own It

You own all data you put into EmberKeep. We do not claim any intellectual property rights over your content. We do not sell, license, or transfer your data to any third party outside of the service providers listed at emberkeep.ai/security. We do not use your data to train AI models, and our AI providers' business terms do not let them use it to train theirs.

You grant EmberKeep a limited license to store, process, and display your data solely to provide the service to you and to people you choose to share it with. You can download your vault information as a PDF at any time. To delete your account, email us; our Privacy Policy explains what is deleted.

If you are introduced to EmberKeep by a wealth advisor, an attorney, or any other partner: your data still belongs to you, not to the partner. Partners have only roster-level visibility (your name, email, account status, and the date of your account’s most recent activity, such as your last sign-in) into the vaults of clients they introduce. They cannot read, copy, or extract your vault contents. If your account was licensed on your behalf by a firm, a disclosed, time-limited off-ramp applies — see “Sponsored Accounts & Off-Ramp” below.

Vault Custodian

During onboarding, you can choose a Vault Custodian: someone who keeps your plan reachable. This role does not replace any executor or trustee named in your will or trust.

Changes in Your Status

During the beta, a change in your status is made only by EmberKeep staff after a review, and no one is notified automatically.

EmberKeep's release process is designed to be reasonable and good-faith, not legally adjudicated. EmberKeep is not a court and does not adjudicate disputes among family members, beneficiaries, or successors. If a dispute arises about whether release was authorized, that dispute is between the parties and is subject to applicable estate or probate law in your jurisdiction.

Pricing & Payments

EmberKeep is free during the beta. We will tell you before anything is charged.

Sponsored Accounts & Off-Ramp

Some EmberKeep accounts are licensed on your behalf by a firm — for example, a wealth-management firm, a law firm, or another partner that sponsors your vault. If your account is firm-licensed and that sponsorship ends (the firm revokes it, or your relationship with the firm ends), your data is not deleted at that moment, and you keep ownership of it. Instead, your vault steps down a disclosed, time-limited off-ramp:

• Transition (30 days): your vault stays fully usable. During this window you can download your vault information.
• Read-only (the following 365 days): your vault becomes read-only — you can still view and export all of your data, but you cannot make changes.
• After the read-only period: we will contact you before anything is deleted.

Throughout the off-ramp, your data belongs to you, and export is available at every stage.

Support Access & Retention

Your sponsoring firm or advisor cannot read, copy, or extract the contents of your vault — they see only roster-level information (your name, email, account status, and the date of your account’s most recent activity, such as your last sign-in).

EmberKeep staff can access account data only to run the service, answer a request from you, follow the law or protect safety. We state this accurately: your advisor cannot read your vault — not that no one at EmberKeep ever can.

EmberKeep does not promise to keep your data forever. Retention is disclosed: active accounts are retained while active; deleted and off-ramped accounts follow the timelines described above and in our Privacy Policy, after which data is deleted from our live systems, as our Privacy Policy explains.

Service Availability

We strive for high availability but do not guarantee uninterrupted service. If EmberKeep ceases operations, we will give you at least 90 days' notice and a way to download your vault information.

Acceptable Use

EmberKeep is intended for personal estate planning purposes. You agree not to use the service for any unlawful purpose, to store malicious content, or to attempt to access other users' data.

Contact

Questions about these terms? Email us at support@emberkeep.ai.