Security & Privacy
Honest answers about how we protect your data.
EmberKeep holds some of the most sensitive information a family has — estate documents, account details, wishes, passwords. This page tells you what we do and what we use.
Last updated: October 24, 2026
What’s in place today
Encryption in transit
Data between your browser and EmberKeep travels over TLS.
Encryption at rest
Vault data is stored on enterprise cloud infrastructure with AES-256 encryption at the storage layer.
Authentication
Sign-in and sessions are handled by a dedicated identity provider holding SOC 2 Type II certification. You can add an authenticator app for two-step sign-in from your account menu (Manage account, then Security). EmberKeep does not store your sign-in password.
Access control
Vault contents are shown to the vault owner and the people they designate. The partner-firm dashboard does not show vault contents.
Hosting infrastructure
The EmberKeep application runs on a hosting platform maintaining SOC 2 Type II and ISO 27001 certifications for its infrastructure.
AI services and your data
Here’s what AI does in EmberKeep, and how your data is handled.
AI document and guidance processing
ActiveWhat it’s used for
Vault guidance and analysis of a document when you choose to analyse it. Documents are not sent to AI automatically when you upload them; you see a notice before a document is sent to our AI provider.
Data handling
Established commercial AI providers, used under business API terms under which they do not use your content to train their models. EmberKeep does not use your data to train AI models. Our service providers are listed in our Privacy Policy.
Read our Privacy Policy →Attorney-client privilege note: Document content you choose to analyse is processed by commercial AI APIs as described above. Treat AI document analysis as an administrative step, not a privileged communication. Questions? support@emberkeep.ai
Your data, your vault
You own it
EmberKeep does not sell, license, or share your data with third parties for any commercial purpose.
You can export it
You can download your vault information as a PDF. For a manual export of anything else, contact support@emberkeep.ai.
You can delete it
To delete your vault and its data from our live systems, email support@emberkeep.ai.
Questions about security?
Professionals evaluating EmberKeep are welcome to a security review call.
Email support@emberkeep.ai →